This policy covers gate hardware ordered through our online store. Manufactured equipment — turnstiles, gates, canopies, custom fabrication — ships under the freight terms in your quote and our Purchase Order Terms and Conditions.
We do shipping differently than most web stores, and buyers tend to prefer it once they see the numbers: your card is charged for the hardware only at checkout. Freight is billed separately, at actual carrier cost, after we pack your order. No estimated-freight padding, no handling markup. Once the order is packed and weighed, we get the real rate, and you'll hear from us with the freight total before anything leaves the dock.
If the freight number doesn't work for you, you can cancel before shipment for a full refund of the hardware charge.
Online orders ship to the United States. For Alaska, Hawaii, U.S. territories, Canada, or Mexico, request a quote and we'll price the freight properly instead of guessing at checkout.
In-stock hardware typically packs and ships within 1–3 business days from Calhan, Colorado. If an item on your order is backordered or ships factory-direct from the manufacturer, we'll tell you before the order ships rather than sitting on it quietly.
Small parcels go UPS or FedEx ground. Heavy or oversized hardware — operators, large closers, multi-item orders — goes LTL freight on a pallet. LTL deliveries to a business address with a dock or forklift are cheapest; residential delivery and liftgate service cost more, and we'll flag that when we call with the freight total.
You'll receive tracking when your order ships. Questions in the meantime go to (800) 590-0464 — you'll get the crew that packed it, not a call center.
Before you sign the delivery receipt, count the pieces and look the packaging over. If anything is short, crushed, or torn, write it on the receipt before signing — a clean signature makes freight claims hard for everyone. Concealed damage found after delivery must be reported to us within 5 business days; see the Return & Refund Policy.
Title and risk of loss pass to you when the carrier picks up the shipment. We'll always help you run a claim against the carrier, but the claim is against the carrier.
Picking up at our Calhan, Colorado facility is welcome — choose it by calling after you order and we'll pull the freight step entirely. Mon–Fri, 8 AM–6 PM MT.